Shipping policy

Delivery Policy

We deliver every Monday, and each of our drivers takes care of many homes on a single route. That means they are unable to wait long at any one stop — it's how we keep every delivery fresh and on time. Thank you for understanding!

How we'll reach you

At your stop, your driver will buzz at least 3 times and call at least 3 times. If we still can't reach you, the driver must continue the route for the customers still waiting, and your delivery may not be completed that day.

If you're not home

When the buzzer and phone go unanswered, drivers will not leave your meal kit unattended at an apartment entrance or in a hallway.

If you'd like us to leave your order at your door while you're away, please note it in your order notes when you place your order. Please be aware that KBOP is not responsible for meal kits that go missing after being left as requested.

If you have specific instructions for when you're away, please include them in your order notes as well. We'll do our best to follow them, but instructions that are not practical for the driver may not be possible.

If we missed you

Any meal kits we couldn't deliver return to our kitchen with the driver. You're welcome to pick them up at our kitchen (#33-145 Schoolhouse Street, Coquitlam BC), or arrange your own courier pickup (for example, Uber) at your cost.

Questions?

Reach us anytime at hello@kbop.ca or through the contact form — we're happy to help.