Refund policy

Refund & Cancellation Policy

Weekly Order Deadline

Our weekly menu is posted every Sunday morning. Changes and refund requests for the upcoming Monday delivery are accepted until the end of Saturday — from Sunday, that week's orders are final and can no longer be skipped, cancelled, or refunded. Meal kit sets typically sell out by Friday, so we recommend placing or adjusting your order early in the week.

Subscriptions

Subscription payments are processed every Tuesday at around 4pm for the following week's delivery. You can skip, pause, or cancel upcoming orders at any time through your account dashboard before your payment is processed.

If your payment has already been processed and you would like to skip that week or request a refund, please email us at hello@kbop.ca — we're happy to help as long as your request reaches us by the end of Saturday. From Sunday morning — when the new weekly menu is posted — that week's order is final and can no longer be skipped or refunded.

Perishable Goods

KBOP meal kits are made fresh to order and are perishable. For food safety reasons, we cannot accept returns.

Quality Issues

If your order arrives damaged, incomplete, or with a quality issue, please contact us within 48 hours of delivery (photos help us resolve things faster). We will make it right with a replacement, credit, or refund for the affected items.

Delivery & Pickup

Please ensure your delivery address and drop-off instructions are accurate. Orders that cannot be delivered due to an incorrect address or inaccessible drop-off location are not eligible for a refund.

Pickup orders can be collected at our Coquitlam kitchen (#33-145 Schoolhouse Street, Coquitlam BC) on Sundays from 3pm to 6pm, or Mondays from 10am to 4pm. Orders not picked up during these windows cannot be refunded, but contact us and we will do our best to help.

Contact

Questions? Email us at hello@kbop.ca or reach us through the contact form.